SHIPPING AND RETURNS – The Key Planner

Shipping & Delivery
The Key Planner loves to travel so YES, we can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose.

We give you two options standard shipping rates and EXPRESS rates.

For New Zealand Orders
We use Fastway; all orders are tracked and couriered with an aim to reach you within 1-3 days, after processing.

** Rural Locations: Please note there may be a delay in delivery time between 2-3 days for customers in rural locations. 

For Australian Orders

We offer DHL express for ALL orders, which are tracked and allows you to receive your order between 1-3 business days after processing time (why would you want to wait any longer, right?) this price will be quoted in an order form. 

** Rural Locations: Please note there may be a delay in delivery time between 2-3 days for customers in rural locations. 


Rates are calculated in your cart, as rates are based on weight. (see below) 

For the United States & United Kingdom Orders
We offer DHL express for ALL orders, which are tracked and allows you to receive your order within 3-5 business days after processing time (why would you want to wait any longer, right?) this price will be quoted in an order form.

** Rural Locations: Please note if your area is classified "Rural" do note there may be a delay in delivery time between 2-3 days and additional charges for customers in rural locations, this will be your responsibility to cover the extra cost if it occurs.


We aim to process orders within 24-48hours, on a Monday to Friday 10 am to 4 pm, we love to have our weekends free for friends, family, and gardening, so please keep this in mind when placing orders over the weekend.

P. S Shipping rates for many items we sell are weight-based. The weight of any such an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


The Key Planner A5 Compact & Victory is 0.5kg / 1lbs
The Key Planner A4 Classic with a wood case is 1.65kg / 3.7lbs

Duties and Taxes 

As our products are shipped from New Zealand for orders outside of New Zealand, please note that there maybe destination customs fees, duties and taxes which are the responsibility of the online customer. Please ensure you are aware of your country laws and regulations before making online purchases. 

Returns Policy

I'm so happy you've decided to Shop, The Key Planner, as your purchase means a lot to us we are pleased to return unopened items within 30 days of delivery for a full refund, however, please note you'll be required to cover return shipping costs.

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

This period includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, log in to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button.
We'll notify you via e-mail of your refund once we've received and processed the returned item.

P.S. The Key Planner is designed in New Zealand, therefore, we use UK  English spelling & grammar. 

For Damaged Goods:
If your product arrives damaged, please take a photo and email us promptly to info@thekeyplanner.com, we will advise further instructions in regards to refunds, and exchanges.

Contact Us
Email: info@thekeyplanner.com
Phone: +64 06 213 5748

Payments

We Accept Visa and Mastercard, Paypal, Afterpay and Stripe. 

International Orders use Bold Commerce for Checkout where you can check out in your preferred currency using stripe to process Visa, Mastercard and Paypal. To activate this feature select the currency picker at the top right of website header.