SHIPPING AND RETURNS – The Key Planner

Shipping & Delivery
The Key Planner loves to travel so YES, we can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. These options will appear on the order page; this cost is quoted in New Zealand Dollar.

For New Zealand Orders
We use NZ Post; all orders are tracked and couriered with an aim to reach you within 1-3 days, after processing.

** Rural Locations: Please note there may be a delay in delivery time between 2-3 days for customers in rural locations. 

For Australian Orders
We have 3 services for you, economy, express and express before midday.

For our economy service, we use NZ Post; all orders are tracked and couriered with an aim to reach you within 10-13 days, after processing.

For our express services, if you'd prefer to receive The Key Planner sooner, 3-5 days, after processing or organise for delivery to you before 12 pm we can also offer your express services using DHL express.

** Rural Locations: Please note there may be a delay in delivery time between 2-3 days for customers in rural locations. 


Rates are calculated in your cart, as rates are based on weight. (see below) 

International Orders
We offer DHL express for ALL International Orders, which are tracked and allows you to receive your order within 7 days after processing time (why would you want to wait any longer, right?) this price will be quoted in an order form.

For orders outside of New Zealand, if you'd like to know what the most current exchange rate visit XE Exchange or just select to checkout with PAYPAL express for up to date exchange rates.

We aim to process orders within 24-48hours, on a Monday to Friday 11 am to 4 pm NZD time, we love to have our weekends free for friends, family, and gardening, so please keep this in mind when placing orders over the weekend.

P. S Shipping rates for many items we sell are weight-based. The weight of any such an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

The Key Planner A5 Compact & Victory is 0.5kg / 1lbs
The Key Planner A4 Classic with a wood case is 1.65kg / 3.7lbs

Returns Policy
I'm so happy you've decided to Shop, The Key Planner, as your purchase means a lot to us we are pleased to return unopened items within 30 days of delivery for a full refund. However please note you'll be required to cover return shipping costs UNLESS the return is a result of our error (meaning you've received an incorrect or defective item, etc.).

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

This period includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, log in to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button.
We'll notify you via e-mail of your refund once we've received and processed the returned item.

For Damaged Goods:
If your product arrives damaged, please take a photo and email us promptly to info@thekeyplanner.com, we will advise further instructions in regards to refunds, and exchanges.